Frequently Asked Questions
Everything you need to know about your OzCharge style journey.
What is the standard shipping timeframe for OzCharge orders?
We offer express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping usually takes 7-12 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label to send your items back for a full refund or exchange.
Are your clothing materials sustainably sourced?
Yes, at OzCharge we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly linen to ensure high quality with a low environmental impact.
How can I track my order status?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our courier's live tracking page so you can follow your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Afterpay and Klarna.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fit notes in the product description.